Frequently Asked Quesions

Returns & Replacements

We want you to be fully satisfied with your purchase. When returning any unused items, please print out your order or write on a piece of paper your order #, name, address, phone number and reason for return. This will help us issue a refund or send out a replacement ASAP upon receipt of the returned merchandise. All returns must be made within 14 days of purchase or delivery date and items must be unused and in resellable condition. You are responsible for return shipping charges. No Returns on Stand Up Paddle Boards or Clearance Items. If you have a problem with your board, please contact us immediately at LasOlasPaddleBoards@gmail.com and provide as much information about the issue along with pictures when possible.  Please contact us beforehand, as unsolicited returns will not be accepted.

Returns of any UNUSED items "except paddle boards" are accepted within 14 days of invoice date for a full refund excluding shipping. Items must be returned in original packaging with all manuals, tags, etc. Merchandise returned that looks used or without all original packaging is subject to a restocking fee.

Warranty

 

YES!  However warranties vary by manufacturer.  

We offer the following limited warranty against any defect in workmanship or materials. This limited warranty excludes the following:

  • Boards that show impact or abuse, damage due to heat exposure including but not limited to direct sun exposure, extended amount of time in a car, board bag, etc.

  • Previous Repairs

  • Broken Boards

  • Boards with signs of improper care or handling

  • Incidental Damage

  • Unreasonable Use

EXCESSIVE HEAT WARNING :

Do not expose your SUP board to excessive heat or sunlight when not in use. Whenever you are not using your SUP board (either during storage or transport to/from the beach) particular care and attention should be made to protect the board from the sun and heat. Excessive exposure to the sun and/or heat can result in the following unavoidable and undesirable consequences to particularly the deck pad which can become :

  • Distorted in size and/or quality

  • Unreasonable Use

  • Significant fading of color

These undesirable consequences are not covered under Warranty as they are due to a user or storage problem,  and not related to the manufacturing or material quality of your product.

 
 
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